Fractional COO leadership. Without the full-time salary.
JULO OPS steps in as your part-time COO. We build the process, expectations, systems, and training that let your organization run without one person holding it all together. Built for nonprofits, medical practices, health and wellness organizations, and founder-led businesses of every kind.
Delegate with confidence. Lead with purpose.
If this list feels personal, we should talk.
“The more valuable you are to your business, the less valuable your business is.”Juliann Nichols
- Every decision, big or small, still routes through you.
- You have hired good people, and they still wait on you for answers.
- How things get done depends on who is working that day.
- Your board, funders, or partners ask for reports you build by hand at midnight.
- New hires take months to get up to speed, if they stay that long.
- You hired friends, family, or fools, and now nobody wants to have that conversation.
- You need a COO, and the budget says not yet.
Four things that bug every growing organization. We fix all four.
Juliann’s rule: “If you have a problem, you are missing a P.E.S.T.”
Process
If it only lives in someone’s head, it is not a process. It is a risk.
- Map how the work actually flows today
- Write the step-by-step for the jobs that matter most
- Run every task through AutoDeliminate™: automate it, delegate it, or eliminate it
Expectations
“Expectations on the front end prevent PITAs on the back end.” You know what PITA stands for.
- Roles defined before anyone gets hired
- Scorecards that show what “done” looks like
- A decision guide, so not everything lands on your desk
Systems
A policy is only as good as you enforce it. We build systems your team actually uses.
- Workflows and tools that fit how you work
- Reporting for leadership, boards, and funders
- A weekly operating rhythm that keeps things moving
Training
A system nobody was trained on is just expensive software.
- Onboarding plans for new hires
- Training your current team on the new way of working
- 30, 60, and 90-day check-ins so it sticks
Hire for the role, not the person.
Most growing organizations hire someone they know and like, then build the job around them. Friends, family, or fools. It feels kind. It usually ends in confusion, resentment, and a culture that turns toxic one awkward conversation at a time.
JULO flips the order. We define the role, the scorecard, and the training plan before the first interview, so you hire someone who fits the work. And when a current hire is not the right fit, we help you handle it with honesty and respect.
Juliann’s rule for new hires and partners: “Date before you marry. Don’t elope.” Everyone starts with a trial period, clear expectations, and scheduled check-ins.
Organizations that outgrew the way they started.
These are our specialties, not our limits. If your organization runs through one overworked person, we should talk.
Nonprofits
Your executive director is also HR, the grant writer, and the person who fixes the printer.
- Staff and volunteer roles that do not overlap
- Reporting your board and funders trust
- Operations that survive a staff change
Medical practices
You trained to care for patients, not to manage staffing gaps and vendor contracts.
- Front desk and intake processes that hold up
- Hiring, onboarding, and scorecards for staff
- Less admin landing on the clinicians
Health and wellness
Growing on a great idea and a handful of overworked people.
- Client experience mapped from first call to follow-up
- Roles and training that let you add people
- Systems that scale without losing the personal touch
Founder-led businesses
Any business where the person who started it is still the answer to every question.
- Decisions that do not all need you
- A team that owns its work
- Room for the owner to lead instead of react
Wellspring Brain Care
Wellspring Brain Care is a behavioral health practice in Satellite Beach, Florida, offering neurofeedback, counseling, marriage and family therapy, and EMDR.
Crystal Turman, Wellspring’s CEO, has been through the full JULO path: CEO Mindset™ Phase One, Phase Two, one-on-one strategy, and now JULO OPS. Today JULO serves as Wellspring’s fractional COO.
When the practice needed to add a client relations and community engagement role, we built the whole thing so the hire could succeed from day one.
What JULO delivered
A complete job description, skills matrix, and KPI scorecard for the new role.
A five-phase training plan with 30, 60, and 90-day reviews.
Discovery call guides for prospective patients, referring providers, and agency partners.
A compensation structure, weekly schedule, interview guide, and legal review checklist.
Crystal Turman, CEO, Wellspring Brain CareCoaches advise. Operators execute. JULO does both.
Most fractional COOs come from corporate offices with full departments behind them. JULO OPS is run by an entrepreneur who has made payroll with her own money. Here is how it compares.
| Business coach | Typical fractional COO | JULO OPS | |
|---|---|---|---|
| Has owned and run a business | Sometimes | Rarely | Yes. Juliann has built businesses since age 16 |
| Develops you as the leader | Yes | Rarely | Yes, through CEO Mindset™ and one-on-one strategy |
| Builds the systems and does the work | No, you do the work | Yes | Yes, with JULO P.E.S.T.™ |
| Trains your team to run it | No | Often an afterthought | Built in: it is the T in P.E.S.T.™ |
| Plans for the handoff | Not applicable | Varies | From day one |
| Fits small practices and nonprofits | Yes | Many require larger clients | Yes, it is who we serve |
| Works in person | Usually virtual | Usually virtual | Hybrid, in person and virtual |
From first call to an organization that runs without you in every room.
Discover
A discovery call about where you are and what keeps getting stuck.
Strategize
We sit down with your leadership team and map it out together: what is working, what is stuck, and what to fix first.
Build
We put JULO P.E.S.T.™ to work, starting with the fixes that free up the most time.
Hand off
Your team runs it. We stay on as your fractional COO for as long as it makes sense.
Before you book the call.
How is a fractional COO different from a consultant?
A consultant hands you a report. A fractional COO does the work alongside your team: building the processes, setting the expectations, and staying accountable until it runs.
How much time does JULO OPS spend with us?
It depends on what you need. Some organizations need a few hours a week, others need more during a big change. We set the scope together on the first call.
Do you work in person or remotely?
Both. JULO OPS is hybrid: we work alongside your team in person and virtually, in whatever mix fits your organization.
We are a small nonprofit. Can we afford this?
Fractional leadership exists for exactly this reason: you get senior operations experience for a fraction of a full-time executive salary. Book a call and we will talk through options.
Stop holding it all together. Start leading it.
One discovery call. No pitch deck. Just an honest look at what is getting in the way.
JOHN BUESE
PATRICIA (TRISH) MURPHY